Shipping policy

We make every effort to process your order(s) quickly. Standard shipping is done through shipping partner DTDC.

To know more, visit the DTDC website: https://www.dtdc.in/ You will always have a tracking number emailed to you once your order has shipped out of our warehouse or store. You can track your order on the DTDC website.

We offer free delivery for all orders over INR 2500.

To return your product, you should mail your product to: RU Tea Trading And Manufacturing (P) Ltd., K.B. Road, Jorhat, Assam, India, 785001.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where your shipping address is, the time it may take for your exchanged product to reach you, may vary.

If you are return shipping an item over INR 2500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).